At work we have a national client- OLGC (Ontario Licensing and Gaming Committee) and they just introduced a new game called Lotto Max. Unfortunately I very carefully read their commercial scheduling instructions wrong for over a month. Although the ads that played on Live 88-5 and Hot 89-9 were not completely wrong, they were not completely right either. This mistake may cost Newcap Radio $12,000 in lost revenue. Crappy x 5!!
Bob LeDrew, Principal Consultant, Translucid Communications, was recently a guest speaker for my Business Management and Advertising Class. It was a great presentation and I learned a lot about Tactics and Strategy, Bob also talked about DAMAGE CONTROL. When my work mistake surfaced, I followed his advice:
1] DON’T HIDE- the minute I figured out that I screwed up I wanted to NOT say anything- maybe no one would notice, But I came clean on the mistake.
2] RESPOND QUICKLY- I knew this mistake would probably cost me my job, so I packed my boxes and took a lot of stuff home with me. If I did get fired in the next few days I could leave as gracefully as possible. Plus I grabbed whatever highlights of my radio career I could find so I could use them to help me find another job. (I hoped other companies would see past my mistake and look at the good work I have done as well)
3] WHAT HAS BEEN IMPLEMENTED SO THIS NEVER HAPPENS AGAIN- Days later when I was asked to follow a man in a suit into the General Managers office; I was ready for anything… I even knew where my car keys were so I could leave without too much embarrassment. However much to my surprise they didn’t fire me. They may or may not believe me that the OLGC’s scheduling instructions are very confusing, but it was agreed upon that this would never happen again but implemented some new procedures.
5] I AM VERY SORRY- I AM very sorry! It wasn’t even carelessness, I misunderstood the stupid instructions. I think I’m still employed because I did some damage control for myself. Hopefully I will never, ever have to do damage control for myself again.
I would much rather do it for a client.
To better days!
Wendi